Frequently Asked Questions and Resources

What is case management?

Case management is the process which helps you to put in place those things that you need to be able to manage your day to day living.

How can a case manager help?

A case manager can help with all aspects of your life that has been affected by your ongoing disability. There are a number of key areas that people often require assistance with:

a) Implementing a care package

The most important area that case managers assist with is implementing a package of care. They make sure that you have the care package that you want. They will help with  not only recruiting carers but also making sure that the carers know what their duties and responsibilities are and monitoring their performance, by providing regular supevision. They can take responsibility for all the administration and legal aspects of employing a carer including payroll responsibilities and tax and NI implications.

b) Arranging for therapy input

A case manager will help you find various therapist. They will be aware of the therapists in your area and can engage them to assess and plan a programme to meet your needs. They will arrange the appointment of the therapist as well as managing reimbursement for services.

c) Purchase of equipment

The case manager will also make sure that an occupational therapist is involved when considering what equipment you may need. They can place the order and follow up on any orders on your behalf and help with claiming back VAT.

d) Adapting a property

A case manager will ensure that you have all the information you need in order to make decisions about how your property should be adapted. They can help you find an architect to design your property and arrange for an occupational therapist to provide support through the process to ensure that all disability issues are addressed.

e) Vehicle

A case manager will have experience of vehicles that may meet your needs and can arrange for demonstrations and test drives before purchase. They can also provide advice about what adaptations are available and the best ones for you to consider.  

f) Education

The case manager can assist to make sure that your child’s educational needs are being met. They can provide support through the statementing process and at annual review. They can provide follow-up and liaise with the LEA on your behalf.

g) Holidays / leisure

A case manager will help find suitable holidays for you to be able to enjoy and also suitable leisure pursuits.

How do I find a case manager?

We have a number of case managers who work for us and we will put forward their CVs/ details for you to consider.   

Can I chose my case manager?

Yes, of course. It is your decision who you appoint as your case manager. It is very important that you feel confident in your case manager and that it is someone you feel you can communicate easily with. However, as a guideline, it is always sensible for your case manager to live as close to you as possible. They will then be familiar with what resources are available in the area and so can help you make the best use of those resources. They will also have built up links with local resources and so are best placed to advise you.

Once you have looked at and considered the various CVs we will arrange for you to meet with the case manager before making your decision.

How do I pay for case management?

We would raise an invoice monthly and if your case has not settled, we would send that invoice to the solicitors. If it has, then we can either invoice you directly, or you may still opt for it to go through the deputyship.

What happens when the case manager is away?

We make sure that our office is aware of any key issues on your file and so they would be able to assist when your case manager is away. Our case managers are also supervised regularly and so their supervisor will also be aware of issues current to you and so would be able to offer advice and support while your allocated case manager is away.

What is a DBS (Disclosure and Barrring Service)?

The Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) have merged to become the Disclosure and Barring Service (DBS). CRB checks are now called DBS checks. The DBS check helps employers when recruiting staff to work with vulnerable children and adults, and help prevent unsuitable carers from being employed. We make sure that all carers employed by you have had a DBS check.


Celsior Case Management Ltd, Southwinds, Shoscombe, Bath BA2 8LP,

 Telephone: 01761 439 157, Email:

Registered in England and Wales 08688315